If you are running into issues with the system hanging, spinning wheel, etc and you're about to put Sparky in the doghouse, try the following:


  1. Hold down Ctrl and click the Reload button.
  2. Or, Hold down Ctrl and press F5.
  3. just open the Chrome Dev Tools by pressing F12. Once the chrome dev tools are open, just right click on the refresh button and a menu will drop down. This menu gives you the option of doing a hard refresh, or even clearing the cache and do a hard refresh automatically.


  1. Hold ⇧ Shift and click the Reload button.
  2. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.

Why am I doing this?  Sometimes the browser cache get stale or corrupted.  As a result, the system hangs.  Thankfully, it's a simple to fix.  If you are still running into issues, please don't hesitate to submit a support ticket or email us at support@fieldnotes.ai.