Have you ever used an Action Plan and a lead responds back and you forget to stop the Action Plan? Now, you don't need to worry about it. You use the auto-pause feature by editing your Action Plan.

Next, you simply select the option for Pause on response. Please note that this only works for SMS messages at this time.  Alternatively, you can still command Sparky to pause the Action Plan for that lead.

If you have any questions, please reach out to us at support@fieldnotes.ai.